Support Options

We provide Basic and Standard technical support via Support Tickets. We do our best to answer the messages quickly. We also offer Premium Support for scenarios in which you need advanced personalized help or comprehensive contract services from our team of experts. Support is prioritized in favor of customers who have purchased the Premium Support package.

Basic Support


Basic Support is automatically included with trial versions of Callback Technologies products and covers the duration of your trial period.

  • FREE for Evaluators
  • Access to the Knowledge Base and Support Tickets.
  • Applies to the latest version of our products.
  • Covers "how-to" questions.
  • Basic example code snippets.
  • Bug reports.

Standard Support


Standard Support is automatically included with a purchase of Callback Technologies products and covers the duration of your license.

  • FREE for Licensees
  • Access to the Knowledge Base and Support Tickets.
  • Applies to the latest and previous versions of our products.
  • Covers "how-to" and technical questions.
  • Basic example code snippets.
  • Bug reports.
  • Code fixes.

Premium Support


Premium Support plans give you priority support response times and advanced service from Callback Technologies engineers. Responses to Premium Support inquiries are guaranteed within one business day. You can purchase Premium Support at the time you purchase a new license or you can purchase it as an add-on to a product you already own.

  • Unlimited priority support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of Callback Technologies.
  • Investigating problems that arise from use of Callback Technologies products including connectivity problems (impossibility to connect to third-party server or client), certificate validation problems, and problems experienced by end-users.
  • Creation of basic sample applications (subject to our discretion).
  • Limited source code analysis related to the components.
  • Bug reports.
  • Code fixes.

If you need service beyond the scope of Premium Support, such as Custom Development or Feature Requests, please click here to fill out our online form or contact sales@callback.com to discuss your options.